Exceptional Customer Service: Master 3 Areas that Matter - Focus Webinar Invitation

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World-Class Customer Service: A Roadmap to Customer Satisfaction In a recent survey by Accenture, only 3% of customers polled said they received excellent customer service - not very encouraging when 59% state that customer services is a differentiating factor in choosing a product or service. So how do you turn the other 97% into "excellently" satisfied customers? Join this webinar with Rosanne D'Ausilio, Ph.D., as she shares insights on three critical areas for developing award-winning customer service: people, process and technology. Rosanne will discuss the latest statistics on the state of customer service and how it impacts the bottom line. Competition is merely a click away with First-Call Resolution being the #1 driver of customer satisfaction. >> Join Us Today! Attend this live, interactive webinar to learn: The state of customer service today How to train and develop your support representatives Tools to improve support and satisfaction FCR's impact on your bottom line >> Join Us Today! FREE LIVE Webinar: Thursday, January 27, 2011 11 AM PT / 2 PM ET Featured Speaker: Rosanne D'Ausilio, Ph.D President, Human Technologies Global, Inc. Host: Michael Dortch Contributing Editor, Focus Join Us Today! Focus, Inc. 100 California Street, 4th Floor | San Francisco, California 94111 | www.focus.com Copyright 2011 Focus | All rights reserved Please remember to add us to your address book to ensure that you continue to receive our emails in your inbox. To unsubscribe from our mailings, please click here.